Wine Accessories for the discerning

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Terms and Conditions

Carriage / Delivery Charges

Carriage for Orders for Delivery in ENGLAND MAINLAND, WALES and SCOTLAND MAINLAND
£5.95 per shipment
Carriage for Orders for Delivery in outside these areas and for shipments weighing over 20 Kgs or over 1 cubic metre in volume
Please contact us to agree a delivery price.

Delivery times.
UK usually within 5 working days. Contact us if required earlier

All claims for damage or non delivery should be made to us at our office address. Please ADVISE of non-delivery 28 DAYS after date of order, and breakages on day of delivery, or it may not be possible to pay compensation or send replacements. Please notify us of a change of address as soon as possible.

How to order
Either
Choose from our website and go to shopping cart. Complete the area asking for address details, then proceed to the secure online payment area offered by Barclaycard. We accept VISA, MASTERCARD or DEBIT CARD. Submit the form and we will advise you of delivery date and any delivery charges.

Or
Ring us with your order (01403 784852)
Or
Complete order form and send to us with a cheque/postal order to us at:
Fine Wine Accessories,
90 Broomfield Drive,
Billingshurst, West Sussex,
ENGLAND RH14 9TW.

Cheques and postal orders should be made payable to C.B Products

VAT EXEMPTION

If you are ordering from outside the UK (except Channels Isles) or EEC for delivery to outside these areas you are exempt from paying UK vat. Please note that you might be liable for your own country's customs charges.
To agree a VAT free price please email us

Cancellation or Amendments
Orders are accepted only on the condition that no cancellation or amendment will be made without the Seller's prior written consent.

We operate a policy of 14 days for 'cooling off' returns.

The dimensions and capacities as mentioned on this web site are approximate.

Privacy Policy
We do not send random marketing emails to personal email addresses (spam).
We do not use cookies.
We do conform to the requirements of the Data Protection Act 1998.


Gift Wrap and Despatch Service
For £2.95 extra per item we will gift wrap your present and add your words to a gift card and make best endeavours to deliver it to an address of your choice.
Tick Gift Wrap if you want this service.
Write a short message in the box provided where you complete your payment details. The message to include saying who the gift is from and the requested delivery date.

RETURNS POLICY

Goods Not Wanted
If we sent you something you ordered but subsequently do not want, you can return it within 14 days of receipt of the goods in its original packaging. Please note we shall deduct 15% of the total paid from any credit note to cover our original costs. It is your responsibility to return the goods and to pay any carriage associated with their return. Goods must be returned undamaged, unused and in original packaging. Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service for returns. A signed delivery to us is not necessary as we will accept your proof of posting as proof that you sent the goods. If an exchange is arranged, you bear the cost of re-shipping the new product(s)

Goods Damaged In Transit
If your purchase is damaged in transit do not accept it from the courier but ask the courier to return it to us.

Damaged or Defective Goods Accepted from the Courier as Undamaged
First contact us by e-mail or telephone to agree what to do.
If a faulty item is delivered or it is not the item ordered, you will be offered a replacement. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 7 days of delivery and we will pay the return postage. This does not affect your statutory rights as a consumers.